So about a week ago I made a nasty discovery while cooking dinner. There was a glob of something disgusting in my box of macaroni and cheese. Which of course, prompted a complaint from me. They returned my email a couple days later apologizing and promising to make it right.
Fast forward to this afternoon, when I received a letter from them apologizing again, a coupon for a free box of macaroni and cheese, and a check for $10. I kind of expected the coupon, but the check was a surprise.
Thank you, Kraft. Thank you for standing by your product and fixing the situation. I respect you as a company and will continue to purchase your products.
No pressure Subaru.